Refund policy

The 30-night guarantee

Try Tiptoe for 30 nights from the day it's delivered. If it doesn't wake you, or it just isn't for you, contact us within those 30 nights and we'll refund the full price of the band. You don't need to post it back.

We may ask a couple of quick questions first, in case it's a setup issue we can fix in a minute. The guarantee applies once per customer.

12-month warranty

If your band stops working because of a fault within 12 months of delivery, contact us with your order number and a short description, photo or video of the problem. We'll send you a replacement, or refund you if we can't. There's nothing to pay and nothing to post back unless we ask for it, in which case we cover the postage.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-night guarantee and 12-month warranty are in addition to these rights, not instead of them.

Damaged, faulty or wrong item

If your order arrives damaged, faulty or isn't what you ordered, contact us with a photo and we'll replace it at no cost to you.

Changing your mind before it ships

If you change your mind before your order has shipped, contact us and we'll cancel it and refund you in full.

How refunds are paid

Refunds go back to your original payment method. Once approved, they usually appear within 5 to 10 business days, depending on your bank.

How to claim

Use our contact page and include your order number. We aim to reply within one business day.